FAQ

1. SHIPPING & LOGISTICS

Q: Where is Xentiso based? A: We are proud to be a US-based company located in Augusta, Georgia. Your orders are managed and shipped directly from our Georgia facility.

Q: How long until I receive my order? A: Processing takes 1-2 business days. Standard shipping within the contiguous U.S. typically takes 3-5 business days via reliable carriers like USPS, UPS, or FedEx.

Q: Do you offer tracking? A: Yes! A tracking number will be sent to your email as soon as your package leaves our warehouse. Please allow 24 hours for the carrier's system to sync.

2. PRODUCT SPECIFICS

Q: Are the Inversion Ankle Boots safe for home use? A: Absolutely. Our Inversion Boots are designed with heavy-duty steel hooks and safety padding for secure spine decompression. We recommend using them with a sturdy pull-up bar and having a spotter for your first few sessions.

Q: How do I pair the Bluetooth AUX Adapter? A: It’s simple! Plug the adapter into your car's 3.5mm AUX port, power it via USB, and search for "Bluetooth Receiver" on your phone. No drivers are required—it’s Plug & Play.

Q: Is the "Emotional Support Prince" hand-made? A: Yes! Our Amigurumi dolls are hand-crafted with 100% premium yarn. Because they are handmade, each "Prince" may have slight, unique characteristics, making yours one-of-a-kind.

Q: Will the Nut & Bolt Extractor Set work on rusted bolts? A: Our 14-Piece Socket Set is specifically engineered with reverse spiral flutes to bite into and remove even the most stubborn, rusted, or rounded-off bolts.

3. RETURNS & SUPPORT

Q: What is your return policy? A: We offer a 30-day return window. Items must be in their original packaging. For hygiene reasons, clothing (like the Apron) and hand-crafted dolls must be unworn and free of pet hair/scents.

Q: I received a damaged item. What now? A: We apologize for the inconvenience! Please email a photo of the damaged product and your order number to support@xentiso.com within 48 hours, and we will arrange a replacement immediately.